03 9190 8909 welcome@prpm.com.au

Passionate Property Managers

Prime Residential Property Management promise to deliver a transparent and clear property management service. Our property management team will work hard to ensure that you achieve the best results for your rental property. Our property management team are dedicated and passionate and will ensure that your rental property is taken care of and in the best hands.

You will always have an appointed property manager and also full access to our Director, Melissa Hickson so you have piece of mind.

Who is Prime Residential Property Management?

Prime Residential Property Management is an innovative agency who is changing the way landlords and tenants look at the traditional real estate agency. We are not run by a sales agent director like most estate agents, we are run by a passionate and dedicated property manager, Melissa Hickson. Melissa has been in the industry for close to 15 years and can see an area in the market for real estate agents who genuinely care about their clients and love their job. This is how Prime Residential Property Management was founded.
Melissa’s vision is to ensure that having a rental property is not hard work and each client, tenant and/or landlord is communicated with effectively.
Prime Residential Property Management have two office locations, one in the Melbourne CBD ( By Appointment only) and one in Point Cook Town Centre ( By Appointment only) although we are fully mobile agents. As our system works off a cloud based system, we can work anywhere and at anytime.
Our systems and technology enable Prime Residential Property Management to lead the rest of the estate agents who are struggling to keep up with the changes in the market and keep up with the changing times.

Our Vision for you… The landlord!

Prime Residential Property Managements vision is to ensure a seamless property investment experience for each and every client.  Property investment should not be hard work and is not something to be taken lightly. Your most valuable asset should be managed with the utmost care. Our property management team will use our expert knowledge and experience to ensure that your property investment experience is enjoyable and stress free.

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Introducing our Director, Melissa Hickson…

Melissa has 15 years of property management experience and brings her wealth of knowledge of each and every client that she comes into contact with!

Melissa is self educator that loves to learn new skills to ensure that each property is managed with the utmost care and managed using the most up to date technology available.

Melissa saw a need in the rental market for agents that genuinely care about their clients and their investment properties.

This is how Melissa become the passionate and dedicated Director of of of Melbourne’s top Property Management Agency – Prime Residential Property Management.

Prime Residential represents her vision to be the best property manager she can be.

Melissa shows true passion for her job and doing what she loves every day will ensure that your investment property will be managed with care and professionalism and not become a headache.


In her spare time, Melissa is a fitness junkie that who does F45 interval training every day (sometimes twice!!), plays netball and also goes to the gym! She loves to keep her mind and body focused and driven.

She always enjoys travelling, spending time with her family and also her loving husband Cliff. 

Melissa runs out of two offices, Melbourne CBD and Point Cook Town Centre and we service all of Melbourne including the western suburbs and inner suburbs of Melbourne. Please feel free to contact me on 0422 071 572 or melissa@prpm.com.au.

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Our Service Guarantee

Prime Residential Property Management ensure that you will receive the best property management service possible so we are backing ourselves…

If, for any reason we do not comply with any of the below terms and guarantees, we will refund you back a flat fee of $500.00 within 24 hours of your notification. 

Wealth Creation

We guarantee to assist with your wealth creation… what does this mean? Having an investment property is not simply about collecting the rental from the tenants.

As an investor it is important to ensure that your property is assisting you to create wealth for you and your family.

We will assist you in creating wealth in any way possible, whether that be by added some value onto your property by a small renovation or extension and project managing this for you or simply reviewing your loan to ensure you are getting the cheapest interest rate on the market.

Honest and Transparent Service

We will always offer you honest, open and transparent property management services.

We offer you as a landlord access to an owner portal for you to fully be able to see everything that is happening with your property including how much rental is being held in your account, all your documents including lease agreements and inspection reports and maintenance orders and pending jobs.

This allows you full disclosure with everything that is occurring within your investment property so there are no surprises and no secrets.

Access to the business owner at all times

You will always have access to the business owner. Prime Residential is owned and managed by Melissa Hickson- our passionate property management director.

As a landlord you will always have access to Melissa to answer any queries or concerns you may have regarding your property, or just to have a chat and catch up if you prefer!

Calls and Emails Returned within 24 hours

All calls and emails will be returned within 24 business hours.

Yes that is right, no more wondering if your agent will call you back or when they will ring you.

We will ensure that your calls and emails are returned as soon as possible of course but we guarantee within 24 business hours!

Inspections, Lease Reviews and Lease Renewals on time

Your inspections, lease renewals and rental reviews will be done on time, every time.

This forms part of a normal property management service provided to you by any agent although almost all of our competitors do not guarantee they will be done on time!

This could cost you thousands of dollars if the tenants are not looking after your property well and the job is not being done correctly!

We guarantee that all inspections will be done within the month they are due and all lease renewals and rental reviews will be done a minimum of 60 days prior to the lease agreement expiring! 

Transfer your property to us today

Get in touch today to see how we can help you.

See our agency results

Here are some of our latest results we’ve achieved for our landlords.


Occupancy rate


Properties leased


Late Rent Payments

Testimonials From Our Valued Landlords

Highly recommend Prime Residential.  I have had my investment property with Melissa (founder & director) for over five years. The peace of mind that Prime offer in regard to all aspects of property management is unbeatable. Prime take the time-consuming logistics away from being a landlord/investor – which means they go above and beyond looking after your asset(s). Any query I have is answered promptly and professionally. Prime look after all the financial aspects of the property. From paying landlord insurance to making sure rates etc are paid on time and it is all communicated timely and clearly. Prime liaise with the tenant, maintenance or any agency involved to make sure everything is taken care of. It’s hard to put a price on a service that goes above expectations – however, Prime offer an assurance that everything is in order and dealt with efficiently. Their service is tailored to individual properties/landlords & they have a genuine care for clients. If you are seeking any property related advice or service Prime are an easy selection. I’d like to thank Melissa for her professionalism and dedication to ensuring the clients she deals with are beyond satisfied with her services. Nothing is ever too much of an ask and the reliability and consultation from Prime allows me to focus on other areas of my life as I know my investment is in good hands. Sarah Schaefer Rivilla

I’m super impressed with the high standard service I’ve received since signing up with Prime Residential Property Management. Property inspections are held on time without reminder, with detailed reports provided to me to clearly view and inspect online. I genuinely feel my investment property is in safe hands with Melissa and I would highly recommend other Property Investors to sign up to her!

Rebecca Spiteri

Prime Residential and Melissa are best agency we’ve ever dealt with. 48hrs on the market and our property is leased. Great result, fantastic service! Dmitry Ruzhnikov

Melissa Hickson was recommended to me by a real-estate property manager in another state, with no vested interest other than providing mentoring and offering support when requested. However, my dealings with Melissa did not give the impression that she required external support. I found Melissa to be warm, friendly, professional and driven to achieve the best result. A case in point, Melissa found tenants for my property, who checked out, but she had concerns. Melissa advised that she believed better tenants could be found. She was right; Melissa found a professional couple, willing to sign to a higher rental amount and in addition signed a two-year lease, which Melissa knew would be to my advantage, and to the advantage of all parties. Melissa kept me well informed prior and post execution of the tenancy agreement. I have been very happy with Melissa’s responsive service. Dr Phillip Relf

As an investor I wanted my experience to be stress-free and streamlined and that is exactly what I received when Melissa was looking after my property. I never had to chase/follow up on information or worry about nexts steps. Her service went above and beyond and I highly recommend Prime Residential. Melissa Maisano

When I saw the level of detail and professionalism in Melissa’s property inspection report, I had to get her on board with my investment property. Making the switch to Prime Residential Property Management was the best move I ever made. Highly recommend!!! Natalie Fisher

Melissa from Prime Residential is the girl you need to manage your investment property, her attention to details, tenancy selection, communication and work ethic is second to none. I can not recommend Melissa and the team at Prime more highly. Keep up the good work!!! Emma Oldjohn

As a fellow person in real estate I can honestly say that I would trust Melissa and Prime Residential Property Management with my property and that of my clients. Very professional and enthusiastic! Asher Roberts

Very recommended excellent customer service Michael Galea

Melissa is always professional punctual and friendly. Thank you for providing a great service. Annmarie Wain

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