03 9190 8909 welcome@prpm.com.au

We ensure property management is easy for your clients

Our focus is on our landlords. Simply, we ensure that transferring and owning a rental property is a smooth and simple process. We manage all the processes to ensure everything is on track so your clients can enjoy more time with their friends and family.

We make it easy for you to refer your clients to us

Our daily focus is centered around our landlords and our tenants. We uphold the highest levels of customer service at all times so you can rest assured that we will look after your clients. We guarantee to use effective communication to deliver the best results for your network. Once you see how easy it is to refer your clients to us you will continue to do so as they will be delighted with our property management services.  

We get to know our clients and referral partners

Furthermore, we also make the time to get to know our clients and our referral partners. This improves the quality of our property management services we provide – ensuring that personal touch. Your client’s rental property is in good hands. Our property managers manage the marketing and leasing all your client’s properties ensuring everyone is kept up to date – including you. This helps you save time in providing your services to our joint client – it’s a win-win situation for all parties.

We provide you with referrals

As we get to know and trust our referral partners, we make it a priority to actively seek referrals to help you grow your business. After all, we are business referral partners where we both benefit from growing our businesses together. When we hear that someone in our network requires your services, we always ask their permission to pass on their details to you so you can contact them at a convenient time for you. This process ensures that the potential client and our referral partners are kept happy at all times.

We grow together

With a win-win situation, we enjoy growing with our referral partners continuing to provide each other with quality referrals. Get in touch today to see how we can help your clients, and make it easier for you to provide your services to them.

referral partners

Our referral partners

Property Maintenance

We ensure your property maintenance is scheduled and completed on time – we book it all in with our trusted tradesmen.

Rent Reviews

We periodically review your rental income and compare it with current market rates to see if you should increase the rent.

Lease Renewals

We check in with your tenant three months before the end of your lease to see if your tenant will renew – ensuring consistent returns for you.

The property manager for your clients

Our Service Guarantee

Prime Residential Property Management ensure that you will receive the best property management service possible so we are backing ourselves… If, for any reason we do not comply with any of the below terms and guarantees, we will refund you back a flat fee of $500.00 within 24 hours of your notification. 

Wealth Creation

We guarantee to assist with your wealth creation… what does this mean? Having an investment property is not simply about collecting the rental from the tenants. As an investor it is important to ensure that your property is assisting you to create wealth for you and your family. We will assist you in creating wealth in any way possible, whether that be by added some value onto your property by a small renovation or extension and project managing this for you or simply reviewing your loan to ensure you are getting the cheapest interest rate on the market.

Honest and Transparent Service

We will always offer you honest, open and transparent property management services. We offer you as a landlord access to an owner portal for you to fully be able to see everything that is happening with your property including how much rental is being held in your account, all your documents including lease agreements and inspection reports and maintenance orders and pending jobs. This allows you full disclosure with everything that is occurring within your investment property so there are no surprises and no secrets.

Access to the business owner at all times

You will always have access to the business owner. Prime Residential is owned and managed by Melissa Hickson- our passionate property management director. As a landlord you will always have access to Melissa to answer any queries or concerns you may have regarding your property, or just to have a chat and catch up if you prefer!

Calls and Emails Returned within 24 hours

All calls and emails will be returned within 24 business hours. Yes that is right, no more wondering if your agent will call you back or when they will ring you. We will ensure that your calls and emails are returned as soon as possible of course but we guarantee within 24 business hours!

Inspections, Lease Reviews and Lease Renewals on time

Your inspections, lease renewals and rental reviews will be done on time, every time. This forms part of a normal property management service provided to you by any agent although almost all of our competitors do not guarantee they will be done on time! This could cost you thousands of dollars if the tenants are not looking after your property well and the job is not being done correctly! We guarantee that all inspections will be done within the month they are due and all lease renewals and rental reviews will be done a minimum of 60 days prior to the lease agreement expiring! 

Talk about how we can help your network today

Get in touch today to see how we can help your network.

Testimonials From Our Valued Landlords

Highly recommend Prime Residential.  I have had my investment property with Melissa (founder & director) for over five years. The peace of mind that Prime offer in regard to all aspects of property management is unbeatable. Prime take the time-consuming logistics away from being a landlord/investor – which means they go above and beyond looking after your asset(s). Any query I have is answered promptly and professionally. Prime look after all the financial aspects of the property. From paying landlord insurance to making sure rates etc are paid on time and it is all communicated timely and clearly. Prime liaise with the tenant, maintenance or any agency involved to make sure everything is taken care of. It’s hard to put a price on a service that goes above expectations – however, Prime offer an assurance that everything is in order and dealt with efficiently. Their service is tailored to individual properties/landlords & they have a genuine care for clients. If you are seeking any property related advice or service Prime are an easy selection. I’d like to thank Melissa for her professionalism and dedication to ensuring the clients she deals with are beyond satisfied with her services. Nothing is ever too much of an ask and the reliability and consultation from Prime allows me to focus on other areas of my life as I know my investment is in good hands. Sarah Schaefer Rivilla

I’m super impressed with the high standard service I’ve received since signing up with Prime Residential Property Management. Property inspections are held on time without reminder, with detailed reports provided to me to clearly view and inspect online. I genuinely feel my investment property is in safe hands with Melissa and I would highly recommend other Property Investors to sign up to her!

Rebecca Spiteri

Prime Residential and Melissa are best agency we’ve ever dealt with. 48hrs on the market and our property is leased. Great result, fantastic service! Dmitry Ruzhnikov

Melissa Hickson was recommended to me by a real-estate property manager in another state, with no vested interest other than providing mentoring and offering support when requested. However, my dealings with Melissa did not give the impression that she required external support. I found Melissa to be warm, friendly, professional and driven to achieve the best result. A case in point, Melissa found tenants for my property, who checked out, but she had concerns. Melissa advised that she believed better tenants could be found. She was right; Melissa found a professional couple, willing to sign to a higher rental amount and in addition signed a two-year lease, which Melissa knew would be to my advantage, and to the advantage of all parties. Melissa kept me well informed prior and post execution of the tenancy agreement. I have been very happy with Melissa’s responsive service. Dr Phillip Relf

As an investor I wanted my experience to be stress-free and streamlined and that is exactly what I received when Melissa was looking after my property. I never had to chase/follow up on information or worry about nexts steps. Her service went above and beyond and I highly recommend Prime Residential. Melissa Maisano

When I saw the level of detail and professionalism in Melissa’s property inspection report, I had to get her on board with my investment property. Making the switch to Prime Residential Property Management was the best move I ever made. Highly recommend!!! Natalie Fisher

Melissa from Prime Residential is the girl you need to manage your investment property, her attention to details, tenancy selection, communication and work ethic is second to none. I can not recommend Melissa and the team at Prime more highly. Keep up the good work!!! Emma Oldjohn

As a fellow person in real estate I can honestly say that I would trust Melissa and Prime Residential Property Management with my property and that of my clients. Very professional and enthusiastic! Asher Roberts

Very recommended excellent customer service Michael Galea

Melissa is always professional punctual and friendly. Thank you for providing a great service. Annmarie Wain

See how easy it is to make us your preferred property manager today

Get in touch today to see how we can help make your life easier.