The property manager you can rely on
Want the best for your property? Prime Residential Property Management always focuses on getting the best results for your rental property – get in touch today to see how we can help you.
The best property manager in Melbourne
Tired of your property manager not being accountable? Switch your property management to us today and enjoy a superior level of service. By just signing our authority, we take care of the rest – including contacting your current property manager. Enjoy the extra free time by switching your property to us today!
How we look after your rental property
It is extremely important that the marketing of your property is done in the right way effectively using all available mediums to attract the right tenants. We find the most effective method of marketing property.
Selecting Your Tenant
Prime Residential Property Management will take the time to meet your prospective tenants at the property and show them through personally. We will carry out open for inspections as well as private appointments.
Prime Residential Property Management only use only qualified, trusted tradespeople who offer a fast a reasonable service. The invoice will be sent to you with our landlord statement via your online portal.
Managing Late Rent Payments
Unfortunately, despite every endeavour some tenants occasionally fall into rent arrears. At Prime Residential Property Management, we do not tolerate rental arrears; we understand most landlords have financial commitments that need to be met on a regular basis.
Routine Inspections are conducted on a six monthly basis to ensure your rental property is being maintained. A detailed report along with a list of any maintenance issues or tenant requests for your perusal which will also be made available on your landlord portal. Landlords are welcome to come to Routine Inspections too once a year.
We will review your tenancy agreement at least three (3) months prior to its expiration date and review rental amount. You will be notified in writing of our recommendations in relation to a rental increase and new lease based on our knowledge of the local market and area.
Who we help
We pride ourselves on our excellent customer service and communication ensuring your property is managed as if it was our own. We offer a money back guarantee ensuring you are always satisfied.
In addition to landlords, our tenants are our valued clients – our business would not be possible with them. Every tenant is treated with respect ensuring issues are resolved promptly.
Looking for a property manager to join your team? Partnering with us will ensure that your network will be treated with the utmost care with effective communication to you and your client.
Our Service Guarantee
Prime Residential Property Management ensure that you will receive the best property management service possible so we are backing ourselves…
If, for any reason we do not comply with any of the below terms and guarantees, we will refund you back a flat fee of $500.00 within 24 hours of your notification.
We guarantee to assist with your wealth creation… what does this mean? Having an investment property is not simply about collecting the rental from the tenants.
As an investor it is important to ensure that your property is assisting you to create wealth for you and your family.
We will assist you in creating wealth in any way possible, whether that be by added some value onto your property by a small renovation or extension and project managing this for you or simply reviewing your loan to ensure you are getting the cheapest interest rate on the market.
Honest and Transparent Service
We will always offer you honest, open and transparent property management services.
We offer you as a landlord access to an owner portal for you to fully be able to see everything that is happening with your property including how much rental is being held in your account, all your documents including lease agreements and inspection reports and maintenance orders and pending jobs.
This allows you full disclosure with everything that is occurring within your investment property so there are no surprises and no secrets.
Access to the business owner at all times
You will always have access to the business owner. Prime Residential is owned and managed by Melissa Hickson- our passionate property management director.
As a landlord you will always have access to Melissa to answer any queries or concerns you may have regarding your property, or just to have a chat and catch up if you prefer!
Calls and Emails Returned within 24 hours
All calls and emails will be returned within 24 business hours.
Yes that is right, no more wondering if your agent will call you back or when they will ring you.
We will ensure that your calls and emails are returned as soon as possible of course but we guarantee within 24 business hours!
Inspections, Lease Reviews and Lease Renewals on time
Your inspections, lease renewals and rental reviews will be done on time, every time.
This forms part of a normal property management service provided to you by any agent although almost all of our competitors do not guarantee they will be done on time!
This could cost you thousands of dollars if the tenants are not looking after your property well and the job is not being done correctly!
We guarantee that all inspections will be done within the month they are due and all lease renewals and rental reviews will be done a minimum of 60 days prior to the lease agreement expiring!
Transfer your property to us today
Get in touch today to see how we can help you.
Testimonials From Our Valued Landlords
Highly recommend Prime Residential. I have had my investment property with Melissa (founder & director) for over five years. The peace of mind that Prime offer in regard to all aspects of property management is unbeatable. Prime take the time-consuming logistics away from being a landlord/investor – which means they go above and beyond looking after your asset(s). Any query I have is answered promptly and professionally. Prime look after all the financial aspects of the property. From paying landlord insurance to making sure rates etc are paid on time and it is all communicated timely and clearly. Prime liaise with the tenant, maintenance or any agency involved to make sure everything is taken care of. It’s hard to put a price on a service that goes above expectations – however, Prime offer an assurance that everything is in order and dealt with efficiently. Their service is tailored to individual properties/landlords & they have a genuine care for clients. If you are seeking any property related advice or service Prime are an easy selection. I’d like to thank Melissa for her professionalism and dedication to ensuring the clients she deals with are beyond satisfied with her services. Nothing is ever too much of an ask and the reliability and consultation from Prime allows me to focus on other areas of my life as I know my investment is in good hands.Sarah Schaefer Rivilla
I’m super impressed with the high standard service I’ve received since signing up with Prime Residential Property Management. Property inspections are held on time without reminder, with detailed reports provided to me to clearly view and inspect online. I genuinely feel my investment property is in safe hands with Melissa and I would highly recommend other Property Investors to sign up to her!
Prime Residential and Melissa are best agency we’ve ever dealt with. 48hrs on the market and our property is leased. Great result, fantastic service!Dmitry Ruzhnikov
Melissa Hickson was recommended to me by a real-estate property manager in another state, with no vested interest other than providing mentoring and offering support when requested. However, my dealings with Melissa did not give the impression that she required external support. I found Melissa to be warm, friendly, professional and driven to achieve the best result. A case in point, Melissa found tenants for my property, who checked out, but she had concerns. Melissa advised that she believed better tenants could be found. She was right; Melissa found a professional couple, willing to sign to a higher rental amount and in addition signed a two-year lease, which Melissa knew would be to my advantage, and to the advantage of all parties. Melissa kept me well informed prior and post execution of the tenancy agreement. I have been very happy with Melissa’s responsive service.Dr Phillip Relf
As an investor I wanted my experience to be stress-free and streamlined and that is exactly what I received when Melissa was looking after my property. I never had to chase/follow up on information or worry about nexts steps. Her service went above and beyond and I highly recommend Prime Residential.Melissa Maisano
When I saw the level of detail and professionalism in Melissa’s property inspection report, I had to get her on board with my investment property. Making the switch to Prime Residential Property Management was the best move I ever made. Highly recommend!!!Natalie Fisher
Melissa from Prime Residential is the girl you need to manage your investment property, her attention to details, tenancy selection, communication and work ethic is second to none. I can not recommend Melissa and the team at Prime more highly. Keep up the good work!!!Emma Oldjohn
As a fellow person in real estate I can honestly say that I would trust Melissa and Prime Residential Property Management with my property and that of my clients. Very professional and enthusiastic!Asher Roberts
Very recommended excellent customer serviceMichael Galea
Melissa is always professional punctual and friendly. Thank you for providing a great service.Annmarie Wain
Properties we leased
Looking for the best results for your rental property? See the properties we just leased below and review our performance.
We service Melbourne and Western Melbourne
We’ve got your rental property covered within the inner Melbourne suburbs to the outskirts of the western suburbs. Your rental property is in good hands.
Melbourne CBD Address
Point Cook Wyndham Office
We won’t spam!