03 9190 8909 welcome@prpm.com.au

Introducing our Director, Melissa Hickson…

Melissa has more than 18years of property management experience and brings her wealth of knowledge of each and every client that she comes into contact with! She embraces what it means to be a true property management specialist!

Property Management isn’t just about collecting rent and charging a fee. Melissa is self-educator that loves to learn new skills and loves implementing new ideas into her business.

Melissa is a proud member of the Real Estate Institute of Victoria and Inspired Growth Training. She stays up to date with legislation changes, elite national and international training and also having continuous training so we can continue to assist in gaining the highest rental return for you and your investment.

She saw a need in the rental market for agents that genuinely care about their clients and their investment properties, that specialise in property management and provide a superior service.

This is how Melissa become the passionate and dedicated Director of one of Melbourne’s Wests top Property Management Agencies – Prime Residential Property Management.

Prime Residential represents her vision to be the best property manager she can be, always wanting to achieve more.

Melissa is a multi-award winner, taking away awards with Inspired Growth Training including the Coaches Choice Award 2019 and the Implementation Award 2019, along with the Real Estate Institute of Vic (REIV ) award for the Business Development Manager of the year in Vic for 2 years back to back in 2019 & 2020, along with the Property Manager of the Year 2021!

She has also had the privilege of being an Australian Finalist for the Real Estate Institute of Australia (REIA) awards twice too!

Melissa shows true passion for her job and doing what she loves every day will ensure that your investment property will be managed with care and professionalism and not become a headache, she simply loves what she does and loves the fact that her clients become life long friends along the way. Melissa is truly passionate about her job!

In her spare time, Melissa is a fitness junkie that enjoys who does Body Fit Training and Pilates daily, loves watching her beloved Collingwood Magpies play AFL, loves to travel solo and is a dog mum her to beautiful American Bulldog Xena.

Please feel free to contact me on 0422 071 572 or melissa@prpm.com.au.

melissa hickson

See our agency results

Here are some of our latest results we’ve achieved for our landlords.


Occupancy rate


Properties leased


Late Rent Payments

Testimonials From Our Valued Landlords

Highly recommend Prime Residential.  I have had my investment property with Melissa (founder & director) for over five years. The peace of mind that Prime offer in regard to all aspects of property management is unbeatable. Prime take the time-consuming logistics away from being a landlord/investor – which means they go above and beyond looking after your asset(s). Any query I have is answered promptly and professionally. Prime look after all the financial aspects of the property. From paying landlord insurance to making sure rates etc are paid on time and it is all communicated timely and clearly. Prime liaise with the tenant, maintenance or any agency involved to make sure everything is taken care of. It’s hard to put a price on a service that goes above expectations – however, Prime offer an assurance that everything is in order and dealt with efficiently. Their service is tailored to individual properties/landlords & they have a genuine care for clients. If you are seeking any property related advice or service Prime are an easy selection. I’d like to thank Melissa for her professionalism and dedication to ensuring the clients she deals with are beyond satisfied with her services. Nothing is ever too much of an ask and the reliability and consultation from Prime allows me to focus on other areas of my life as I know my investment is in good hands. Sarah Schaefer Rivilla

I’m super impressed with the high standard service I’ve received since signing up with Prime Residential Property Management. Property inspections are held on time without reminder, with detailed reports provided to me to clearly view and inspect online. I genuinely feel my investment property is in safe hands with Melissa and I would highly recommend other Property Investors to sign up to her!

Rebecca Spiteri

Prime Residential and Melissa are best agency we’ve ever dealt with. 48hrs on the market and our property is leased. Great result, fantastic service! Dmitry Ruzhnikov

Melissa Hickson was recommended to me by a real-estate property manager in another state, with no vested interest other than providing mentoring and offering support when requested. However, my dealings with Melissa did not give the impression that she required external support. I found Melissa to be warm, friendly, professional and driven to achieve the best result. A case in point, Melissa found tenants for my property, who checked out, but she had concerns. Melissa advised that she believed better tenants could be found. She was right; Melissa found a professional couple, willing to sign to a higher rental amount and in addition signed a two-year lease, which Melissa knew would be to my advantage, and to the advantage of all parties. Melissa kept me well informed prior and post execution of the tenancy agreement. I have been very happy with Melissa’s responsive service. Dr Phillip Relf

As an investor I wanted my experience to be stress-free and streamlined and that is exactly what I received when Melissa was looking after my property. I never had to chase/follow up on information or worry about nexts steps. Her service went above and beyond and I highly recommend Prime Residential. Melissa Maisano

When I saw the level of detail and professionalism in Melissa’s property inspection report, I had to get her on board with my investment property. Making the switch to Prime Residential Property Management was the best move I ever made. Highly recommend!!! Natalie Fisher

Melissa from Prime Residential is the girl you need to manage your investment property, her attention to details, tenancy selection, communication and work ethic is second to none. I can not recommend Melissa and the team at Prime more highly. Keep up the good work!!! Emma Oldjohn

As a fellow person in real estate I can honestly say that I would trust Melissa and Prime Residential Property Management with my property and that of my clients. Very professional and enthusiastic! Asher Roberts

Very recommended excellent customer service Michael Galea

Melissa is always professional punctual and friendly. Thank you for providing a great service. Annmarie Wain

We won’t spam!